IT Service Desk Analyst, Application Support Specialist & Website Builder
John Darrell P. Quintal
I help teams keep their people productive — resolving hardware, software, and network issues fast, and supporting enterprise environments across Windows, iOS, and Office 365. I also design and build websites, like this one. Open to permanent roles and freelance engagements.
About
Dedicated to clear communication and fast resolutions
I'm a dedicated IT Service Desk Analyst with proven experience in frontline technical support, application troubleshooting, and customer service. I'm skilled at resolving hardware, software, and network issues, managing ticketing systems, and supporting enterprise environments including Windows, iOS, and Office 365. Colleagues and users know me for clear communication, efficient problem-solving, and delivering excellent experiences even in fast-paced settings.
I hold a Bachelor of Science in Computer Science from St. Clare College of Caloocan, Philippines, with a focus on object-oriented programming, database management, and software infrastructure. More recently, a Google UX Design Certificate (2024–2025) sharpened how I think about the end-user experience behind every ticket — not just fixing the issue, but making the experience of getting help a good one. I bring that same eye for usability to building websites for small businesses and professionals who need a clean, working online presence.
Skills
Core skills & proficiencies
- IT Service Desk & Helpdesk Support
- Incident & Request Management (ITSM tools)
- Hardware, Software & Network Troubleshooting
- Remote Assistance & Ticketing Systems
- Microsoft Office 365 & Windows Environments
- Documentation & Escalation Management
- Application Support & UAT
- Time Management & Customer Service Excellence
- Website Design & Development
- Web Application Development
Experience
Where I've worked
Delivered frontline IT support, resolving incidents and service requests via phone, email, and ticketing systems. Escalated complex technical issues to higher-level teams, maintained accurate documentation, and strengthened end-user experience through professional communication and efficient problem-solving.
Led application support operations, ensuring smooth functionality of core business systems. Directed a team in troubleshooting and optimizing application performance, coordinated with developers and vendors on updates, and established support standards.
Developed minor product feature enhancements and conducted unit/product testing. Managed helpdesk tickets and account issues, executed daily batch processes to resolve production account issues, and presented feature updates to business teams.
Reported and documented bugs, coordinated with developers for code fixes, and conducted UAT for product releases. Created video tutorials and marketing materials to enhance product visibility and user engagement.
Booking
Let's talk it through
Whether you need IT/application support or a website built for your business, book a free consultation and I'll walk you through how I can help — no obligation.
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Contact